We are currently supporting a search for a DX Project Management / Head of Retail Operations within the medical device industry. This is a high-visibility, dual-responsibility leadership position reporting directly to the local Chief Executive Officer. The successful candidate will spearhead a large-scale retail digital transformation project while concurrently overseeing retail operations and post-merger integration (PMI) activities.

About the Role

Operating as an operational and technology leader within the medical device and hearing care retail industry, you will drive strategic evolution across a national store network. In this role, you will hold end-to-end accountability for deploying an integrated internal business platform while managing day-to-day retail sales operations. You will act as the crucial bridge connecting local business functions with regional Asia-Pacific hubs and global headquarters in Europe, ensuring that operational strategies, commercial integration, and technological advancements are executed seamlessly.

Key Responsibilities

Digital Transformation & System Project Management

• Lead the end-to-end project management and domestic deployment of a comprehensive integrated business platform covering ERP, CRM, BI, and POS solutions.
• Align local business requirements with global technical standards, ensuring minimal disruption to retail infrastructure during system replacements.
• Manage cross-functional project teams and external vendors to ensure timely, on-budget delivery of digital initiatives.

Post-Merger Integration (PMI) & Synergy Realization

• Direct all post-merger integration activities following corporate M&A transactions across the retail network.
• Partner closely with executive leadership to plan, manage, and execute operational integration, driving efficiency and organizational optimization.
• Track, evaluate, and report on value creation and synergy realization metrics to domestic and regional stakeholders.

Retail Sales Operations & Commercial Management

• Oversee comprehensive sales operations for retail brick-and-mortar stores, with full accountability for revenue management and cost control.
• Design, implement, and optimize regional incentive and commission structures to drive robust store sales performance.
• Analyze complex commercial data to track performance KPIs, identify growth opportunities, and optimize retail workflows.

Global Stakeholder Alignment & Reporting

• Maintain regular, high-level communication with the regional APAC headquarters and global corporate offices to ensure unified strategic alignment.
• Facilitate collaboration between domestic functional leaders (Sales, Marketing, HR, Finance, and IT) to drive cohesive business transformation.

Requirements

• Experience: Minimum 5 years of hands-on project management execution experience, alongside at least 5 years of Sales Operations management experience.
• Industry Background: Strong background in the retail industry, commercial retail operations, or related consumer-facing sectors. Exposure to corporate environments with large-scale organizations (annual sales exceeding JPY 10B) or process management within a management consulting firm is highly preferred.
• Language Proficiency: Native-level Japanese and Business-level English (capable of leading meetings, presenting data, and writing reports for global and regional headquarters).
• Technical Skills: Intermediate to advanced Excel skills (VLOOKUP, IF functions, data charts, pivot tables) are required; hands-on experience utilizing Power BI for business insights is a strong plus.
• Core Soft Skills: Exceptional logical communication skills, an entrepreneurial and resilient mindset to drive transformation to completion, strong financial acumen with data-driven KPIs, and a collaborative, proactive approach to leadership.

Why Apply

• High-Impact Leadership: Direct ownership over both a critical digital transformation journey and core retail operations for an established market leader.
• Work-Life Balance & Flexibility: Flex-time system and hybrid remote work options (approx. once a week work-from-home) to support modern working styles.
• Global Exposure: Regular visibility and direct interaction with regional APAC leadership and European global corporate headquarters.